Managing Conflict, Anger, and Emotional Tension at Work

We all are dealing with our own challenges, in our personal and professional lives. We try to keep our act together but it’s natural to feel anger from time to time in response to difficult situations, which can ravage your mental peace.

These difficult situations could be someone making you feel undervalued, differences in opinion, someone trying to control you, and so on. However, the expression of anger and frustration in unhealthy ways will only compromise the peaceful environment of the workplace. This also contributes to lower morale, counter-productivity, poor communication, and people feeling unsafe and disturbed at work.

Controlled responses and emotional intelligence become pivotal when it comes to managing anger. It is about choosing your words wisely and make them work in your favor. Otherwise, even discussing something as basic as the right Cox Gigablast package for your workplace can become a conflict!

Why Do Employees Feel Angry?

Now, it is impossible to look for a solution unless you know the precursors and reasons behind it. Speaking to employees from different companies of different niches will enlighten you that anger is a common emotion that they feel at the workplace. Why? Here are some major reasons:

  • Employees expecting a promotion/raise for their efforts. It didn’t happen.
  • The supervisor was a skeptical micromanager and criticized often.
  • The supervisor’s expectations were too high, unrealistic, and constantly changing.
  • The employee felt that the task was wrong/unproductive but he was told to do it.
  • Another colleague/friend doing the same job was making more money.
  • The supervisor was unprofessional, irresponsible, and unappreciative.
  • Lastly, the employee felt more skilled and better qualified than his supervisor.

Managing Anger in the Workplace

Anger is not an easy emotion. Managing it requires reactive as well as a proactive approach to bad behavior. To prevent anger and conflicts from occurring in the first place, high behavioral standards should be set in your workplace.

Nipping these issues in the bud will help you maintain a positive and productive work environment. Not only you will ensure that bad behavior is not tolerated in your workplace, but your employees will also know how to react when they encounter someone with aggressive behavior.

Let’s give you some effective tips.

Ensure Having Disciplinary Procedures

No matter how effectively you try to handle everything, you cannot influence everyone to behave as they are expected to. Unpleasant things will always happen. To address such events, your workplace needs to have a set of disciplinary procedures in place.

Some of the mandatory steps are discussing the happening with the concerned individuals, documenting the whole incident, and taking the necessary action. Let the stubborn people know clearly that they will face the consequences if they are not able to control their conduct.

This will motivate them to snub their anger. Repercussions will also help people in re-evaluating their behavior to avoid repeating the same behavior in the future.

Set an Example

The hierarchy in the workplace is not only for the work to be done. Behavior filters down from those in the senior positions. So, if you are in a senior position, know that you are influencing others. If the senior staff has temper issues and can’t keep their composure, then expect the rest of the team to behave in the same way.

Being senior comes with the responsibility of being respectful, composed, and dignified leaders. Set the bar of how professional behavior looks like. Monitoring your tone and vocab is also significant. Displaying professional behavior will motivate people in your team to improve themselves.

When they will realize that their seniors do not share an aggressive approach, they will know that acting up in the workplace will only ruin their image. Therefore, bad behavior will be discouraged overall. Although it will not solve behavioral issues, it will minimize issues.


This is one of the best tricks to avoid issues. Sometimes the best approach to dealing with conflicts is not to get into one. You can detect when someone is getting agitated. It’s okay to tell them that you are sensing their unease and agitation. And it’s best to continue this discussion at a different time.

It is not your responsibility to make them behave sensibly or to calm them down. If you are in the habit of taking this responsibility of appeasing people behaving badly, you need to stop it. instead, deal with the situation diplomatically and calmly.

Save your time and energy and do not get yourself involved in such negative and emotionally draining events.


When you are in a workplace, difficult situations will arise. When you sense that you are going to be a part of a difficult situation or a difficult conversation, take a moment to take a deep breath. Relax your nerves and take some time for meditation.

Modern workplaces have contemplation rooms. It is a calm space that you can use to engage your mind. If you dread an argument or a tough situation, spend a few minutes in this room to attain your composure and observe your anxiety.

You can also do something to distract yourself like making a call to Cox internet customer care about that pending bill. This will stop you from feeling intense.


The corporate world often projects an aloof and sophisticated impression. However, empathy is not something you will often find there. But you can always be the change.

Know that each individual is treading his or her own life journey. They have their own hardships, insecurities, and challenges. Most of the time, they are struggling to do the best that they can in their given situation. You can empathize with them before you judge them and tag them as toxic.

Be the bigger person!

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